Skill Development Training Courses
1. Diploma in Business Communication Skills
This course will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business.
2. Diploma in Community Development
This course introduces how community development can bring significant positive changes to a local community, and reviews the techniques needed to run successful community projects.
The course begins by introducing you to what is needed to get a community group started and how to organise a community group to take action. Using community health as a springboard for understanding community development, you will learn about the values, concepts and practices commonly found in the community development sector. You will learn how to define the community and its characteristics, and identify an issue to be actioned within the community. You will look at the various roles within a community group and the strategies it can use to further its objectives.
3. Diploma in E-Business
This course will help all business owners increase their knowledge and understanding of what online marketing involves and how to go about implementing a successful online marketing strategy. The Diploma will show you how to build an online marketing plan, promote your business online, and improve your Website landing page for greater customer conversion rates.
4. Diploma in Web Design
Web Design course is ideal if you’ve always wanted to create your own website but lacked the skills or knowledge to do so. Aimed at both the novice and intermediate web-designer, this comprehensive, easy-to-understand course will enhance your understanding of web development tools and techniques.
5. Diploma in Customer Service
Providing excellent customer service is essential to the long-term viability of every business, and this Diploma course explains the techniques used to turn one-time customers into life-long customers. The course begins by introducing you to the key elements of customer service and the five basic needs of customers. Learn about the 6 essential actions of excellent customer service and the 5 Ps (People, Products, Policies, Procedures, Places).
6. Diploma in Electrical Studies
Skilled electricians and engineers work behind the scenes to ensure that electricity lights up our streets and buildings, and enables us to use and enjoy the many electronic devices that make our lives more comfortable. In order to do this, they need to have a thorough understanding of the basic concepts and practices of the electrical trade that enables them to install and maintain functional electrical systems.
7. Diploma in Basic English for Business and Tourism
Diploma in Basic English for Business and Tourism course is ideal for business, tourism and hospitality students who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. Business English language skills are in great demand around the world as more and more businesses and organisations conduct their international business operations through the medium of the English language.
8. Diploma in Sales Management
Diploma in Sales Management provides detailed information about the principles, practices and tools involved in all aspects of the selling process. The course begins by introducing you to the role of sales in everyday life and how selling is vital in all aspects of business. You will learn how Internet-based tools, such as forums, social networks like Facebook, MySpace, and Twitter, along with web sites, live chat and other interactive features allow customers to participate in the modern sales process.
9. Diploma in Computer Networking
This course introduces the key devices found on local area networks (LANs), explains the structure and function of different types of LANs and WANs, and introduces you to the network architecture and protocols used in network security.
10. Diploma in Public Relations
This course guides you in a step-by-step manner through the practices and theories relevant to the field of public relations. You will study relevant case studies throughout the course as examples of these theories in practice.